Refund Policy


Blended Learning Skills Evaluation

If the student does not show up, or did not call prior to a class, then the Student No-Show policy below applies.  Written notification via email, cancellation form, or voicemail will suffice as a customer notification during non-business hours. Students are permitted (2) rescheduled classes at no cost. Reschedule requests are permitted up to 72 hours after the missed class. Rescheduled classes will forfeit a refund.  If our company cancels a class, the customer will receive a new training date at no additional charge or may request a full refund at the approval of our company (If our company cancels a class due to a weather emergency out of its control, then full refunds will not be issued). 

  Refund Deductions

 10% from 8 to 14 days before class starts;

 25% from 3 to 7 days before class starts;

 50% from 1 to 2 days before class starts;

 100% from 0 to 0 days before class starts


Emergency Cancellation

If a class cancels, due to severe weather, instructor illness/injury, family emergencies or anything else that might be considered to be an emergency, registered students will receive priority enrollment in the next available class. Class cancellations are due to severe weather are issued within 24 hours of a class. If there are no available classes in the next two weeks within a 25 miles radius of the customer, then the student will be issued a full refund.


Low Enrollment Cancellation

Although we make every effort to promote classes scheduled in our training center, our company reserves the right to cancel a class due to low enrollment. In case of a class cancellation, any student who has paid for his/her class will have the option of rescheduling into another class at no additional charge or receiving a full refund.



Online Courses

A full refund will be issued within 24 hours of registration of an online/blended learning course. No refunds after 24 hours. Please contact Moon Valley CPR if you cannot complete the online portion within 24 hours of the skills evaluation.

Instructor Course

A refund will not be issued for students of Instructor Trainer courses that do not complete the online portion, pass the pre-course assessment scenario, or receive a grade less than80% on the final exam. 


Registration and Attendance Policy



Student Transfer

At any time before a class begins, a registered student may transfer that registration to any other person at no additional charge. That intent, however, must be communicated to our company in advance of the class or will not be eligible for transfer.


Student Reschedule

A student may request before a class to reschedule (TWO TIMES) to any class of equal or lessor value at our company, around the country (based on available space). There is no additional cost for this service and if a class is less than the original cost, after 24 hours of registration, no refunds will be issued. The Student must use the reschedule credit within 60 days of their original registration date. All reschedules must be requested to Moon Valley CPR before the original class date and received by either writing, verbal phone call, message, or the online class reschedule form. The American Red Cross will not reschedule, cancel or refund a student on Moon Valley CPR's behalf. If a student reschedules a class, they are not eligible for a refund. After a student uses their 2 reschedules, they have to pay for an additional reschedule at 50% cost of the cost.


Student No-Show

With a no-show, the registration fee is forfeited altogether, meaning the student would be unable to receive a refund. Special exceptions may be considered on a case-by-case basis due to emergencies and other circumstances. If a student does NOT show up to a class, and has not rescheduled, they are considered a no-show. 


Student Retake Policy

If a student fails a class (skills check, written test or online portion) the student must take the class again at 50% of the class cost.


Class Environment

Classes will only be held in a smoke-free environment. Drinks are permitted at most locations if covered with a lid or cap.



Students must arrive on time and be present for the entire class to receive a certification. Students also cannot bring non-registered attendees to their class (e.g., friends, family, children, co-workers, or others).  Students arriving more that 15 (fifteen) minutes late may be denied entry altogether, or may be allowed to participate, but without certification. If a student arrives late and chooses not to participate, the student must communicate to the instructor or call our company, or they will be considered a No-Show. Skills check sessions only have a 10-minute grace period. After 10-minutes, students will have to reschedule their skills check session. 



If an organization or a client carries an outstanding balance, their remaining balance will be charged within thirty days after the due day to the original payment method. Certification cards will not be released to the customer until their invoice is paid in full.

Cell Phone Usage
Cell phone use, texting, and social media interaction interrupts other students and instructors delivering the course. Please limit cell phone use to before/after class and during breaks. We understand family and work emergencies do happen - if you need to answer an emergency text or call, please step out to answer your cell/text. 



Effective January 26, 1992, the Americans with Disabilities Act (ADA) bars discrimination against persons with disabilities in places of public accommodation. Title III of the law bars private entities (schools, banks, restaurants, social service agencies, offices, retail sales establishments, etc.) from discriminating against individuals with disabilities in the provision of their goods and services. Individuals with qualifying physical or mental disabilities will not be denied participation in the goods, services, facilities, advantages or accommodations offered to the public. As a place of public accommodation, we will not discriminate against any patrons, clients, invitees or guests on the basis of real or perceived qualifying disabilities. Specifically:

- We will allow access to anyone seeking admission to a course (provided prerequisites are satisfied) regardless of real or perceived inability to participate in or pass the course.

- We will allow participants in every course to participate within the limits of their ability and learn as much as they can. For some people, certification may not be important. For those individuals, focus on helping them to learn as much as possible.

- If there is a request for accommodation, we will discuss possible solutions with the individual or his or her guardian, and if the individual prefers and provides permission, a medical provider. Accommodations may need to be arranged in advance and will be done so in compliance with all federal, state and local laws. We may not provide the accommodation preferred by the individual as long as the accommodation offered is reasonable (i.e., building a permanent ramp into a pool versus using a swing-arm harness). We will seek to first cover the costs for reasonable accommodation without a surcharge but may offer the option for students to pay a portion or all of unreasonable accommodations if they should choose.

- We will certify each participant who can meet course skill and knowledge testing objectives.

- We will use available resources to assist people with special needs.